ONE
ONE brings ICBS Repair, Calibration, Logistics, Monitoring and Analytics together into a single, cohesive platform. Instead of juggling disconnected tools and vendors, you get a seamless experience from intake to return — faster cycle times, clearer visibility, and fewer surprises.
Fragmented tools and vendors
Consolidates workflows and data into one place.
Blind spots across the lifecycle
End‑to‑end status—from RMA creation through shipment, calibration and repair.
Slow, manual hand‑offs
Standardized steps, milestone tracking and exception alerts accelerate turn time.
Reactive logistics
Predictive positioning and smart routing reduce SLA exposure and expedites.
What It Solves
- Fragmented tools and vendors — Consolidates workflows and data into one place.
- Blind spots across the lifecycle — End‑to‑end status from RMA creation through shipment, calibration and repair.
- Slow, manual hand‑offs — Standardized steps, milestone tracking and exception alerts accelerate turn‑time.
- Reactive logistics — Predictive positioning and smart routing reduce SLA exposure and expedites.
- Inconsistent reporting — One data model powering KPIs, certificates and audit history.
Core Platform Capabilities
- Unified workflow engine — RMA → calibration → repair → ship → certify → invoice, fully traceable.
- Single data model — Common identifiers for assets, orders, certificates and test results.
- Real‑time visibility — Milestones, dependencies and exception alerts for proactive management.
- Predictive logistics — Risk scoring and forward staging to position inventory before demand.
- Embedded QA & compliance — ISO 9001 driven processes with certificate and disposition history.
- Integration ready — APIs and data export for ERP, ticketing and customer systems.
Modules in ONE
- Repair — Component‑level diagnostics, live environment testing and change notices aimed at extending asset life.
- Calibration — NIST‑traceable calibration with digital certificates and multi‑vendor coverage.
- AI Powered Logistics — Predictive demand, dynamic safety stock and intelligent RMA routing.
- Network Performance Monitoring — Real‑time telemetry, adaptive thresholds and correlated event analytics.
- AI Reporting & Analytics — Lifecycle KPIs, anomaly detection, utilization and SLA variance dashboards.
Operational Outcomes
- Shorter repair and calibration cycle times through coordinated workflows.
- Higher first?pass quality and lower OBF with embedded QA and test verification.
- Reduced expedite spend by positioning high?risk parts closer to demand.
- Improved SLA attainment via early risk detection and milestone exception alerts.
- Consistent reporting and certificate management for audits and compliance.
Security & Compliance
- ISO 9001 quality system alignment across workflows and documentation.
- Role‑based access and audit trails for actions, statuses and certificates.
- Data export and retention controls to support governance requirements.
Ready to unify your operations? Request a strategy session or contact us to see how ONE can streamline your repair, calibration and logistics programs.
Repair
Board to system‑level repair with certified processes.
Calibration
NIST‑traceable calibration with digital certificates.
Logistics
AI‑assisted inventory placement and advanced exchange.
Analytics
Trends, SLA metrics and decision support in one place.
